(last updated 5.15.18)
Here at Livalit Travel we take your privacy seriously and we will only use your personal information to administer your account and to provide the products and services you have requested from us.
Collection of Information:
Information You Provide to Us.
We collect information you provide directly to us. For example, we collect information when you register for an account with the Company, make a booking, participate in any interactive features of the Sites, subscribe to a newsletter or email list, participate in a survey, contest, promotion or event, order or purchase (either for yourself or for another person) services or other products made available through the Sites or in person (collectively, the “Products”), apply for a job, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.
The types of information we may collect from you include:
(a) Account Information: such as your name, date of birth, gender, email address, password, postal address, phone number, medical information and travel insurance details and any other information you choose to provide;
(b) Transaction Information: such as information about the Products you purchase, shipping and delivery information and information related to returns, refunds and cancellations. We may also collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third-party payment processor;
(c) Information About Others: such as the names and email addresses of other individuals when you purchase gifts through the Sites, make bookings for others, or invite friends or family to try the Sites or Products; and
(d) Other Information You Choose to Provide: such as when you participate in a survey, contest, promotion or interactive area of the Sites or when you request technical or customer support.
Information We Collect Automatically.
When you access or use the Sites, the types of information we may automatically collect about you include:
(a) Log Information: When you visit the Sites, our servers automatically record certain log file information, such as your Internet Protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities on the Sites.
(b) Mobile Device Information: We collect information about the mobile device you use to access or use the Sites, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications. With your consent, we may also collect information about the location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the Sites. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see “Your Choices” below.
(c) Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Sites, including information about your browsing and purchasing behavior. Cookies are small data files stored on your hard drive or in device memory that help us improve the Sites and your experience, see which areas and features of the Sites are popular, and count visits. Web beacons are electronic images that may be used in the Sites or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.
Information We Collect From Other Sources.
We may also obtain information about you from other sources and combine that with information we collect directly. For example, we may collect information about you when you post content to our pages or feeds on third-party social media sites, or if you use credentials (e.g., username and password) from a third-party site to create or log into your Company account. We may also receive information from third parties, including but not limited to people making travel bookings on your behalf; market research and data companies contracted by us to obtain information so that we may improve and market our products and services; partners performing services on our behalf; and your insurer, their agents or medical staff, which may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of other travelers or in an emergency.
Use of Information:
We may use information about you for various purposes, including to:
(a) Provide, maintain and improve the Sites and Products;
(b) Manage your account and/or bookings and send you related information, including confirmations, updates, technical notices, security alerts and support and administrative messages;
(c) Respond to your comments, questions and requests and provide customer service;
(d) Communicate with you about the Sites, Products, offers, surveys, events and other news and information we think may be of interest to you;
(e) Monitor and analyze trends, usage and activities in connection with the Sites;
(f) Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of the Company and others;
(g) Personalize and improve the Sites and provide advertisements, content and features that match your profile or interests;
(h) Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
(i) Link or combine with information we get from others to help understand your needs and provide you with a better experience; and
(j) Carry out any other purpose for which the information was collected.
Sharing of Information:
(a) With employees, vendors, consultants and other service providers, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants, for the purposes of the operation of our Sites or our business, fulfilling requests by you, processing credit card transactions, managing your bookings, responding to your inquiries and to otherwise provide products and services to you;
(b) We may make your postal address list available to certain third parties we believe may offer products or services of interest to you;
(c) When you participate in the interactive areas of the Sites or interact with us on third-party social media sites, certain information that you provide may be displayed publicly, such as your name, photos and other information you choose to provide;
(d) In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, rule, regulation or legal process;
(e) Under circumstances where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life, health or safety, or for certain action to be undertaken by an enforcement body (e.g., prevention, detection, investigation, prosecution or punishment of criminal offences), where disclosure is authorized or required by law, or disclosure is otherwise permitted by applicable privacy laws;
(f) Where disclosure is required by government authorities at the point(s) of departure and/or destination to process your information for immigration, border control, security and anti-terrorism purposes
(g) If we believe your actions are inconsistent with our Terms and Conditions or other policies, or to protect the rights, property or safety of the Company or others;
(i) Between and among the Company and any current or future parent, subsidiary and/or affiliated company; and
(j) With your consent or at your direction.
We also may share aggregated or de-identified information, which cannot reasonably be used to identify you.
Social Sharing Features:
The Sites may offer social sharing features and other integrated tools, such as Facebook, Twitter and Pinterest buttons (e.g., “Like,” “Tweet” and “Pin It”), which let you share actions you take on the Sites with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Advertising and Analytics Services Provided by Others:
Customized Ad Campaigns
We may also work with third-party social media sites, such as Facebook, to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. For more information about how you can opt out of customized campaigns, please see “Your Choices” below.
You may update, correct or modify information about you at any time by logging into your online account or by emailing us at email@example.com. If you wish to deactivate your account, please email us at firstname.lastname@example.org, but note we may continue to store information about you as required by law or for legitimate business purposes.
With your consent, we may collect information about your actual location when you use our mobile applications. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our mobile applications may no longer function if you do so.
Native Applications on Mobile Device.
Some features of our mobile applications may require access to certain native applications on your mobile device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application (e.g., to send invitations to your contacts to try the Sites or Products). If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. Note that you can revoke your consent at any time by changing the settings on your device.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies, but note that doing so does not necessarily affect third-party flash cookies used in connection with our Sites. For more information about disabling flash cookies, see http://www.adobe.com/products/flashplayer/security. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Sites. In addition, many web browsers support Do Not Track technology. If you enable Do Not Track, the Company will not use information about your web viewing activities to tailor your online experience on other sites operated by the Company. Note, however, that our third-party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different sites even when you have Do Not Track enabled in your browser.
You may opt out of the collection and use of web viewing data for interest-based advertising by emailing us at email@example.com.
You may opt out of receiving our ads as part of a customized campaign conducted on third-party social media sites, such as Facebook, by emailing us at firstname.lastname@example.org.
You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at email@example.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device or within our mobile applications.
We do not knowingly collect any personal information from children under the age of 13. We do not sell Products for purchase by children and all Products we sell are for purchase by adults only. We request that children under the age of 13 not download the Sites or submit any personal information through the Sites. If we are advised in writing that we have inadvertently received or collected personal information from a child under 13 years of age, we will remove such information from our database.
Your California Privacy Rights.